From: Symantec Technical Support [Technicalsupport@symantec.iseva.net]
Sent: Monday, August 07, 2006 6:53 PM
To: Darryl Champagne
Subject: RE:'Case=002-372-278'
Hello Darryl,
 
Thank you for contacting Symantec Online Technical Support.
 
I understand from your message that, you are facing issues with Norton Internet Security(NIS)2006.
 
 Darryl, in order to provide more precise technical support, we'll need to gather a bit more information from you. By getting these details, we'll have a better chance of making a specific diagnosis and leading you to a solution. Please reply to this message with the following:  
 
[1] Exact error message or error number (if any)
[2] Do you have any other securityprogram installed on your system?
[3] Did you uninstalled any previous Norton program before trying to install NIS 2006?
[4] What are the other Symantec product installed on your system and their versions?
 
In order to find the version of your Symantec program, kindly follow the document below:
 
Title: "Finding the version of your Symantec program"
Document ID: 2002111407412539
>Web URL:
http://service1.symantec.com/SUPPORT/tsgeninfo.nsf/docid/2002111407412539?Open&src=con_ols_nam
 
[5] Please provide us with the screenshot of the error message that you receive.
 
Follow the steps provided below to take a screenshot:
 
1. Reproduce the issue/error message.
2. On the error screen/dialog box, hold down the ‘Alt’ and ‘Print Screen’ keys on your keyboard. This will copy the image to the clipboard.
3. Open a Paint application (Start—Programs—Accessories—Paint) and click on Edit—Paste and save the file.
4. You can also paste this image on a Word document and send it as an attachment.
 
We look forward to your reply to assist you better.
 
Regards
 
Sumesh Varghese
Symantec  Authorized Technical Support

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