We welcome you back to our Symantec Online Technical
Support, your customer service at all times.
Darryl, I
apologize for any inconvenience or loss of time this issue has caused
you.
Darryl, please understand the need of the steps that I
provided you in my previous response. This happens if the Norton program files
got corrupted or if the registry entry got damaged. To get rectified this issue,
you will need to remove the damaged registry entries and corrupted program
files. I request that you follow all the steps that I provided you in my
previous response.
However, for your convenience I am once again providing
you the following steps:
[1] Run SymNRT to un-install the Norton product
from your computer.
"SymNRT" was created to remove leftover files and
registry entries that may be interfering with the new installation.
To use SymNRT please follow the link provided
below:
Title: 'Using the Norton uninstall tool: Manual file
download'
Document ID: 2006031710323113
Note: The SymNRT removal tool will
remove Norton products related to the 2004, 2005 and 2006 version. Please
download and run all the removal tools included in the above document including
SYMMSICLEANUP.reg and MSIFIX.bat
[2] Reinstall your Norton product on your
computer.
Please follow the steps provided in the following
document:
Title: 'Reinstalling your Symantec program after a
failed installation or after you see error messages'
Document ID: 2004021112313539
> Web URL:
If you require further assistance, please let us know.
It will be a pleasure to help you.
Regards,
Navin Singh
Symantec Authorized Technical
Support