From: Darryl Champagne [dgc03052@adelphia.net]
Sent: Tuesday, August 15, 2006 9:41 PM
To: 'Symantec Technical Support'
Subject: RE: 'Case=002-372-278'
Well, I tried, and now I have nothing running at all - gee thanks....  Well, you definitely aren't using any system resources now.
 
Everything has been uninstalled, but your Autofix tool is broken with IE6, and won't run properly, which means it won't delete temporary files, download LiveUpdate, or anything.
 
 
See the lower left corner of the screen below - This is what happens when I ACCEPT the ActiveX control, and let it run (No bars or messages afterwards, no other firewall installed, Windows firewall turned off):
 
 
If I try to manually install Norton Password Manager (because it is the oldest program), it fails, with repeated:

Followed eventually with:
 
So, you've managed to waste a couple more hours of my time, with things only going backwards.
 
dgc

From: Symantec Technical Support [mailto:technicalsupport@symantec.iseva.net]
Sent: Sunday, August 13, 2006 6:43 PM
To: Darryl Champagne
Subject: RE:'Case=002-372-278'

Greetings Darryl,
 
We welcome you back to our Symantec Online Technical Support, your customer service at all times.
 
Darryl, I apologize for any inconvenience or loss of time this issue has caused you.
 
Darryl, please understand the need of the steps that I provided you in my previous response. This happens if the Norton program files got corrupted or if the registry entry got damaged. To get rectified this issue, you will need to remove the damaged registry entries and corrupted program files. I request that you follow all the steps that I provided you in my previous response.
 
However, for your convenience I am once again providing you the following steps:
 
[1] Run SymNRT to un-install the Norton product from your computer.
 
"SymNRT" was created to remove leftover files and registry entries that may be interfering with the new installation.
 
To use SymNRT please follow the link provided below:
 
Title: 'Using the Norton uninstall tool: Manual file download'
Document ID: 2006031710323113
> Web URL: http://service1.symantec.com/Support/sharedtech.nsf/docid/2006031710323113?Open&src=con_ols_nam
 
Note: The SymNRT removal tool will remove Norton products related to the 2004, 2005 and 2006 version. Please download and run all the removal tools included in the above document including SYMMSICLEANUP.reg and MSIFIX.bat
 
[2] Reinstall your Norton product on your computer.
 
Please follow the steps provided in the following document:
 
Title: 'Reinstalling your Symantec program after a failed installation or after you see error messages'
Document ID: 2004021112313539
> Web URL:
http://service1.symantec.com/Support/tsgeninfo.nsf/docid/2004021112313539?Open&src=con_ols_nam
 
If you require further assistance, please let us know. It will be a pleasure to help you.
 
Regards,
 
Navin Singh
Symantec Authorized Technical Support

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