From: Darryl Champagne
[dgc03052@adelphia.net]
Sent: Tuesday, August 15, 2006 9:41
PM
To: 'Symantec Technical Support'
Subject: RE:
'Case=002-372-278'
Well, I tried, and now I
have nothing running at all - gee thanks.... Well, you definitely aren't
using any system resources now.
Everything has been
uninstalled, but your Autofix tool is broken with IE6, and won't run properly,
which means it won't delete temporary files, download LiveUpdate, or
anything.
See the lower left corner of the screen
below - This is what happens when I ACCEPT the ActiveX control, and let it run
(No bars or messages afterwards, no other firewall installed, Windows firewall
turned off):
If I try to manually install Norton Password
Manager (because it is the oldest program), it fails, with
repeated:
Followed eventually with:
So, you've managed to waste a couple more
hours of my time, with things only going backwards.
dgc
Greetings Darryl,
We welcome you back to our Symantec Online Technical
Support, your customer service at all times.
Darryl, I
apologize for any inconvenience or loss of time this issue has caused
you.
Darryl, please understand the need of the steps that I
provided you in my previous response. This happens if the Norton program files
got corrupted or if the registry entry got damaged. To get rectified this
issue, you will need to remove the damaged registry entries and corrupted
program files. I request that you follow all the steps that I provided you in
my previous response.
However, for your convenience I am once again
providing you the following steps:
[1] Run SymNRT to un-install the Norton
product from your computer.
"SymNRT" was created to remove leftover files and
registry entries that may be interfering with the new installation.
To use SymNRT please follow the link provided
below:
Title: 'Using the Norton uninstall tool: Manual file
download'
Document ID: 2006031710323113
Note: The SymNRT removal tool will
remove Norton products related to the 2004, 2005 and 2006 version. Please
download and run all the removal tools included in the above document
including SYMMSICLEANUP.reg and MSIFIX.bat
[2] Reinstall your Norton product on your
computer.
Please follow the steps provided in the following
document:
Title: 'Reinstalling your Symantec program after a
failed installation or after you see error messages'
Document ID: 2004021112313539
> Web URL:
If you require further assistance, please let us know.
It will be a pleasure to help you.
Regards,
Navin Singh
Symantec Authorized Technical
Support
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