From: Symantec Technical Support [technicalsupport@symantec.iseva.net]
Sent: Saturday, August 19, 2006 12:56 PM
To: Darryl Champagne
Subject: RE:'Case=002-372-278'
Greetings Darryl,
 
We welcome you back to our Symantec Online Technical Support, your customer service at all times.
 
Darryl, since you have performed most of the steps in order to overcome the current situation, this behavior can occur if there is incorrect, invalid, or corrupted information in the Windows registry.
 
Hence having examined your issue, I recommend that you please perform comprehensive removal of all the Symantec files, folders and registry keys from the Windows registry. Please understand that it is very rare that a technical situation will arise that requires a meticulous removal of all the Symantec files, folders and registry keys.
 
This should clear off the problems that you have been experiencing and restore your software to a stable, functional state. Please follow the steps provided below.
 
--Enable services on Windows startup
--Uninstall all Norton and Symantec products
--Using the Windows Installer CleanUp utility
--Remove Symantec product folders
--Remove Symantec registry keys
--Reinstall your Symantec products
 
For instructions on how to perform these steps, please refer the article in the link provided below:
 
Title: 'Uninstalling and reinstalling your Symantec product after you see error messages'
Document ID: 2004110113064039
> Web URL:
http://service1.symantec.com/support/tsgeninfo.nsf/docid/2004110113064039?Open&src=con_ols_nam
 
Please note that in almost all the reported cases following the recommended steps outlined in the above-mentioned document have successfully resolved the issue.
 
Therefore, I request that you please carry out all the steps mentioned in the document. We thank you for your patience and co-operation in this regard.
 
If you need further assistance, please do not hesitate to contact us.
 
Regards,
 
Navin Singh
Symantec Authorized Technical Support
 
Disclaimer: This message (including any attachments) is intended only for the use of the individual to which it is addressed.
 
If you are not the intended recipient, please do not follow any instructions provided within this message. Any instructions or offers contained within this message are for a specific person, system configuration, location, and situation. Following these instructions may adversely affect your system if you are not the intended recipient.
 
If you have received this communication in error, please notify us immediately by telephone and (i) destroy this message if a facsimile or (ii) delete this message immediately if this is an electronic communication. You are hereby notified that any use, dissemination, distribution, or copying of this communication is strictly prohibited.
 
Thank you.

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