Darryl, since you have performed
most of the steps in order to overcome the current situation, this behavior can
occur if there is incorrect, invalid, or corrupted information in the Windows
registry.
Hence having examined your issue, I recommend that you
please perform comprehensive removal of all the Symantec files, folders and
registry keys from the Windows registry. Please understand that it is very rare
that a technical situation will arise that requires a meticulous removal of all
the Symantec files, folders and registry keys.
This should clear off the problems that you have been
experiencing and restore your software to a stable, functional state. Please
follow the steps provided below.
--Enable services on Windows startup
--Uninstall all Norton and Symantec
products
--Using the Windows Installer CleanUp
utility
--Remove Symantec product folders
--Remove Symantec registry keys
--Reinstall your Symantec products
For instructions on how to perform these steps, please
refer the article in the link provided below:
Title: 'Uninstalling and reinstalling your Symantec
product after you see error messages'
Document ID: 2004110113064039
> Web URL:
Please note that in almost all the reported cases
following the recommended steps outlined in the above-mentioned document have
successfully resolved the issue.
Therefore, I request that you please carry out all the
steps mentioned in the document. We thank you for your patience and co-operation
in this regard.
If you need further assistance, please do not hesitate
to contact us.
Regards,
Navin Singh
Symantec Authorized Technical
Support
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