From: Symantec Technical Support [technicalsupport@symantec.iseva.net]
Sent: Wednesday, September 20, 2006 9:09 AM
To: Darryl Champagne
Subject: RE:'Case=002-372-278'

Hello Darryl,

Welcome back to Symantec Online Technical Support.
 
I understand from your message that, still symlcsvc.exe is now using more handles with a resource leak of an additional  12 even after following all the instructions that I have provided in the previous message.
 
Please note that, LiveUpdate is software included with Norton AntiVirus. It checks the web for updates to Norton AntiVirus, virus definitions, and LiveUpdate itself. Norton AntiVirus will automatically prompt you to run LiveUpdate if the virus definitions on your computer have become more than a month old. If you have enabled the Automatic LiveUpdate, then it will attempt to connect to the LiveUpdate server in every five minutes. Since the program is performing this task the issue happened.
 
In order to resolve the issue I suggest that, you please disable the Automatic LiveUpdate and run the LiveUpdate daily to ensure that, your Virus definition and Norton program are up to date. Be aware that, Norton AntiVirus scans for viruses by using files called "virus definitions." Each virus definition enables the antivirus software to recognize and act against a particular virus. To protect your computer against new viruses as they appear, you need to keep your virus definitions and Norton AntiVirus applications current by running Norton's LiveUpdate.
 
In order to disable the Automatic LiveUpdate please follow the instructions mentioned in the document provided below:
 
Title: 'How to enable (or disable) Automatic LiveUpdate'
Document ID: 2000081608353813
> Web URL: http://service1.symantec.com/Support/sharedtech.nsf/docid/2000081608353813?Open&src=con_ols_nam
 
To run the LiveUpdate please make use of the following document:
 
Title: 'How to run LiveUpdate from your Norton product'
Document ID: 2006060207314913
> Web URL:
http://service1.symantec.com/Support/sharedtech.nsf/docid/2006060207314913?Open&src=con_ols_nam
 
If you have further questions or concerns, please do not hesitate to e-mail.  
 
Regards
 
Sumesh Varghese
Symantec  Authorized Technical Support
 
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