From: Symantec Technical Support [technicalsupport@symantec.iseva.net]
Sent: Friday, August 11, 2006 5:40 PM
To: Darryl G. Champagne
Subject: RE:'Case=002-372-278'
Greetings Darryl,
 
We welcome you back to our Symantec Online Technical Support, your customer service at all times.
 
Darryl, I acknowledge your inconvenience and will do my best to resolve the issue that you are encountering. I need your cooperation and patience in resolving this issue.
Darryl, this issue can be caused by damaged LiveUpdate files. In order to fix this issue, you will need to follow the steps provided below:
 
-- Remove damaged LiveUpdate files
-- Replace damaged LiveUpdate files
 
For instructions on how to perform these steps, please refer the article in the link provided below:
 
Title: 'How to remove and replace damaged LiveUpdate files'
Document ID: 2004030908410213
> Web URL:
http://service1.symantec.com/Support/sharedtech.nsf/docid/2004030908410213?Open&src=con_ols_nam
 
In the mean time to download the latest virus definitions, I would suggest that you run Intelligent Updater. Please refer to the link below for detailed instructions:
 
Title: 'How to update virus definition files using the Intelligent Updater'
Document ID: 1998082013035306
> Web URL:
http://service1.symantec.com/Support/nav.nsf/docid/1998082013035306?Open&src=con_ols_nam
 
Please let me know if the issue has been resolved.
 
Regards,
 
Navin Singh
Symantec Authorized Technical Support

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