Darryl, this issue can be caused by damaged LiveUpdate
files. In order to fix this issue, you will need to follow the steps provided
below:
-- Remove damaged LiveUpdate files
-- Replace damaged LiveUpdate files
For instructions on how to perform these steps, please refer the article in
the link provided below:
Title: 'How to remove and replace damaged LiveUpdate files'
Document ID: 2004030908410213
> Web URL:
In the mean time to download the latest virus definitions, I would suggest
that you run Intelligent Updater. Please refer to the link below for detailed
instructions:
Title: 'How to update virus definition files using the Intelligent
Updater'
Document ID: 1998082013035306
> Web URL:
Please let me know if the issue has been resolved.
Regards,
Navin Singh
Symantec Authorized Technical
Support