We welcome you back to our Symantec Online Technical Support, your customer
service at all times.
Darryl, I appreciate your
cooperation and patience regarding this issue.
Darryl, please follow the steps provided below to resolve this issue:
[1] Run SymNRT to un-install the Norton product from your computer.
"SymNRT" was created to remove leftover files and registry entries that may
be interfering with the new installation.
To use SymNRT please follow the link provided below:
Title: 'Using the Norton uninstall tool: Manual file download'
Document ID: 2006031710323113
Note: The SymNRT removal tool will remove Norton products
related to the 2004, 2005 and 2006 version. Please download and run all the
removal tools included in the above document including SYMMSICLEANUP.reg and
MSIFIX.bat
[2] Reinstall your Norton product on your computer.
Please follow the steps provided in the following document:
Title: 'Reinstalling your Symantec program after a failed installation or
after you see error messages'
Document ID: 2004021112313539
> Web URL:
Please let me know if the issue has been resolved.
Regards,
Navin Singh
Symantec Authorized Technical
Support